RK Custom Apparel respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://rkcustomapparel.com/, submit a website or social-media form, request a quote, place an order, or otherwise communicate with us.
1. Information We Collect
We may collect information you voluntarily provide, including:
- Your first and last name
- Email address
- Telephone number
- Billing and shipping addresses
- Company, team, school, league, or organization name
- Product requirements, sizes, quantities, colors, and customization details
- Logos, artwork, photographs, graphics, and other files you submit
- Messages, order instructions, and customer-service communications
- Information submitted through our website forms or Meta/Facebook lead forms
When you visit our website, certain information may also be collected automatically, such as:
- IP address
- Browser and device information
- Approximate location
- Pages visited and actions taken on the website
- Referring website or advertisement
- Cookies and similar technology data
2. How We Use Your Information
We may use your information to:
- Respond to inquiries and quote requests
- Create artwork, designs, proofs, and product mockups
- Process, manufacture, and deliver orders
- Communicate about approvals, revisions, payments, production, and shipping
- Provide customer service
- Maintain order and transaction records
- Improve our website, advertising, products, and services
- Prevent fraud, abuse, and security incidents
- Comply with legal, accounting, and regulatory obligations
- Send promotional emails or messages when you have consented or when otherwise permitted by law
You may opt out of promotional communications at any time by using the unsubscribe option provided or contacting us directly. You may still receive necessary communications concerning active quotes, orders, payments, or customer-service requests.
3. Meta and Social-Media Lead Forms
If you provide information through a Facebook, Instagram, or other social-media lead form, we use that information to respond to your inquiry, prepare a quote, discuss your project, and provide information about our products and services.
The social-media platform may also process your information under its own privacy policy. We encourage you to review the privacy settings and policies of any platform you use.
4. Text Messages and Telephone Calls
If you provide your telephone number, we may contact you regarding your inquiry, quote, artwork, order, payment, production, or delivery.
Where required, we will obtain your consent before sending recurring promotional text messages. Consent to receive marketing messages is not a condition of purchase. Message and data rates may apply. You may opt out of promotional text messages by replying STOP.
We do not sell or share mobile telephone information or text-message consent with third parties for their own marketing purposes.
5. Payment Information
Payments may be processed through third-party payment providers. We may receive limited transaction information, such as payment status, amount, date, and transaction reference.
We generally do not directly store complete payment-card information. Payment providers process payment details according to their own privacy policies and security practices.
6. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website traffic and visitor activity
- Measure advertising performance
- Improve our services and user experience
Third-party services, including analytics, advertising, payment, hosting, security, and social-media providers, may place or access cookies when you use our website.
You can restrict or disable cookies through your browser settings. Disabling cookies may affect certain website features.
7. How We Share Information
We may disclose information to service providers that help us operate our business, including:
- Website-hosting and form-management providers
- Payment processors
- Email, telephone, and customer-management services
- Designers, production facilities, manufacturers, and quality-control providers
- Shipping and delivery companies
- Analytics and advertising platforms
- IT, security, accounting, and professional advisers
These parties may receive only the information reasonably necessary to perform their services.
We may also disclose information when required by law, to respond to legal proceedings, to protect our rights or customers, to investigate suspected fraud, or in connection with a merger, sale, or transfer of the business.
We do not sell your personal information.
8. Submitted Artwork and Files
Any artwork, logos, photographs, names, numbers, or other materials you submit may be shared with designers, production partners, and manufacturers as necessary to prepare proofs and produce your order.
You are responsible for confirming that you have permission to use any artwork, trademarks, photographs, names, or other materials you provide.
We may retain submitted files and completed artwork for order history, reorders, quality control, customer support, and legal recordkeeping. You may request deletion, subject to applicable legal, operational, and contractual requirements.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on the nature of the information and transaction.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no internet transmission, website, email system, or electronic storage method can be guaranteed to be completely secure.
11. Your Privacy Choices and Rights
Depending on where you live, you may have the right to request:
- Access to the personal information we hold about you
- Correction of inaccurate information
- Deletion of certain information
- A copy of your information
- Restriction of or objection to certain processing
- Withdrawal of consent
- Opt-out from certain marketing communications
To submit a request, contact us using the details below. We may need to verify your identity before completing your request. Certain information may be retained when required by law or necessary for legitimate business purposes.
12. Children’s Privacy
Our website and services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information to us, please contact us so that we can review and remove it where appropriate.
Orders involving youth teams or organizations should be submitted by an authorized adult, parent, guardian, coach, school, or organization representative.
13. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their content, privacy policies, or data-handling practices. Please review the privacy policy of any third-party service before providing personal information.
14. International Processing
Some service providers, production partners, or systems we use may process information in countries other than the country where you live. Where applicable, we take reasonable steps to ensure that information is handled appropriately.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, or legal obligations change. The updated version will be posted on this page with a revised effective date.
16. Contact Us
For questions, privacy requests, or concerns about this Privacy Policy, contact:
RK Custom Apparel
Website: https://rkcustomapparel.com/
Email: sales@rkcustomapparel.com
Phone: 704-666-5756